Frequently asked questions

Select your item and size, then choose Add to cart. When you are ready, go to checkout, enter your delivery details and complete payment. Once your payment is confirmed, you will receive an order confirmation by email, and we will keep you updated at every stage. You can check out as a guest or sign in to your account.

Send us the details of the piece on WhatsApp or by email at contact@modishus.com, and a member of our team will help you find it.

No, you are welcome to check out as a guest. An account lets you see your orders and save your details for next time. Sign in or create an account.

You can cancel for a full refund within 24 hours of placing your order. After that, your piece is already being sourced for you and the order can no longer be cancelled.

Yes. Every piece we sell is 100% authentic, and each one is inspected by our in-house experts before it is sent to you. Every purchase is backed by our guarantee: 100% authentic or your money back.

All pieces are brand new, with their original packaging and documentation where the designer provides it.

From authorised boutiques and distributors in Europe and the US. Each piece is sourced once your order is placed, inspected by our team and then sent to you.

Modish is an independent retailer and is not affiliated with, endorsed by or authorised by the designers we offer. Please note that designer boutiques may not provide after-sales services for pieces bought from independent retailers.

Most designers have their own size guide, which you will find under the sizes on the product page. You can also see our international size guide, or send us the piece and your usual size on WhatsApp and we will help you choose.

Our prices are set in Singapore dollars (S$). If you shop from another country, you may see them converted to your local currency, and you pay in the currency shown at checkout. For orders delivered in Singapore, the price includes GST and import duties. Orders delivered outside Singapore are invoiced without Singapore GST.

In Singapore, no: there is nothing more to pay on delivery. For other countries, import duties and taxes may be charged by the carrier on delivery, depending on the country and the value of your order. These are set by your country's customs authority and are not included in our prices.

Visa, Mastercard, American Express and UnionPay cards, PayNow, Apple Pay, Google Pay, Shop Pay and GrabPay. You can also spread the cost with Atome or ShopBack PayLater. All orders are paid at checkout; cash on delivery is not available.

The struck-through price is the supplier's retail price, converted to Singapore dollars. The price in red is our price.

Yes: S$10 off any order of S$250 or more, and S$50 off your first order of S$500 or more.

Share your referral link with a friend. They get S$50 off their first order of S$500 or more, and once their order is complete you receive S$50 store credit for an order of S$500 or more, valid for 6 months. See Refer a friend.

Delivery in Singapore is free on orders of S$100 or more, and S$3.99 below. For other countries, the delivery charge is shown at checkout. Every parcel is fully insured.

Yes, we deliver to most countries worldwide. You will see the delivery charge for your country at checkout.

Orders are usually delivered within 7–14 days, and each product page shows your estimated delivery dates. In exceptional cases, such as a customs inspection or high seasonal demand, delivery may take longer. If your order has not arrived within 30 days, you can cancel it for a full refund.

We are an online boutique, so self-collection is not available. Every order is delivered to your door.

We email you a tracking link as soon as your parcel is on its way. You can also track your order here or see it in your account.

As every piece is sourced especially for you, we do not accept returns or exchanges for a change of mind, including for size or fit. If you are unsure, please check the size guide or message us on WhatsApp before you order. This does not affect your rights under Singapore law.

We will exchange it for the size you ordered. If that size is no longer available, you can choose a full refund or store credit.

Please email contact@modishus.com within 48 hours of delivery with your order number and clear photographs, plus your unboxing video if you recorded one. Once your claim is approved, we will arrange the return at no cost to you and refund you in full, including any duties you paid. See our Returns and refunds policy for details.

We recommend it. A continuous video from the sealed parcel to the unpacked piece helps us resolve any claim as quickly as possible.

Message us on WhatsApp at +65 9049 1184: our team is there from 9 AM to 7 PM (Singapore time), and our chat assistant answers around the clock. You can also email contact@modishus.com; we reply within 24 hours on business days.

We are an online boutique based in Singapore, at 10 Anson Road #28-06B, International Plaza, Singapore 079903. Our office is not open for walk-in shopping or collection.