FAQ

1. What types of products do you sell?

We offer a curated selection of authentic, luxury goods, including handbags, footwear, and apparel from top designer brands.

2. Are your products authentic?

Yes, all our products are guaranteed to be  authentic. We source directly from authorized retailers, trusted suppliers and brand stores to ensure quality and authenticity.

3. How can I verify the authenticity of my purchase?

Every purchase comes with original packaging, and brand-specific documentation (where applicable). If you have concerns, contact our customer service team for assistance.

4. What payment methods do you accept?

We accept major credit/debit cards, and other secure payment options like Grabpay, Atome. All transactions are encrypted for your safety.

5. How much is shipping, and how long does it take?

Shipping is free within Singapore and India. Shipping costs vary based on location and order size. Standard shipping typically takes 5-18 business days. See our Shipping Policy for more details.

6. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping fees and delivery times vary by destination. 

7. Are there any additional fees for international orders?

Prices shown at the checkout are inclusive of customs duties, taxes, or import fees. There is no additional fees for international orders.

8. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also log into your account on our website to monitor your order status.

9. What is your return policy?

Please review our refund policy for full details and instructions.

10. Are the prices on your website inclusive of taxes?

All Prices displayed are inclusive of taxes. 

11. How do I contact customer service? 

You can reach us via email at contact@modishus.com, or through our website’s live chat feature. 

12. Do you have a physical store? 

We are an online-only retailer, allowing us to offer competitive prices and a wide selection of luxury goods.

13. How can I stay updated on new collections?

Join our newsletter, follow us on Instagram, or check our website regularly for updates on new arrivals and exclusive releases.

14. I can't find an item that I am looking for?

Please email our customer service team contact@modishus.com and they will help you with your request.