Shipping policy
Last updated: 7 October 2026
This policy applies to orders placed on modishus.com, operated by Luxe Achats Pte Ltd (UEN 202015623N), trading as Modish ("Modish", "we", "us"). It forms part of our Terms of Service.
1. Where we deliver
We deliver islandwide in Singapore and to most countries worldwide. The countries we deliver to are listed at checkout.
2. Delivery times
- Most pieces are sourced for you from authorised boutiques, retailers and distributors in Europe and the US after you order.
- Estimated delivery is 7–14 days from payment confirmation. Each product page shows your estimated delivery dates before you order.
- These are estimates, not guaranteed dates. Customs checks, public holidays and peak periods can add time. If your order is delayed, we will tell you and give you a new estimate.
3. Late delivery
If your order has not been delivered within 30 days of payment, you can choose to keep waiting or cancel it for a full refund, including any delivery charge.
4. Delivery charges
| Destination | Order value | Delivery charge |
|---|---|---|
| Singapore | S$100 and above | Free |
| Singapore | Below S$100 | S$3.99 |
| Outside Singapore | Any | Calculated at checkout by destination and parcel size, shown before you pay |
Order value means the total of the items after discounts, before delivery charges.
5. Import duties and taxes outside Singapore
- Orders delivered outside Singapore may be charged import duties, taxes and customs processing fees by the destination country. These are not included in our prices or delivery charge.
- The carrier collects these charges from you, usually before or on delivery. The amount depends on your country's rules, the type of item, its value and where it was made.
- Please check your country's import rules before ordering. We cannot change the declared value or description of any item.
- If you refuse a parcel or do not pay these charges, it is returned to us. We refund the price of the items, minus the costs we cannot recover: outbound and return shipping, and any duties or fees charged to us.
6. Couriers and tracking
- International orders are shipped by DHL Express. Singapore orders are delivered by local partners such as Ninja Van, J&T Express, Qxpress, Lalamove or Grab Express.
- We choose the courier based on the item and your address, so a specific courier can't be selected.
- When your order ships, we email you a tracking number. You can also follow your order in your account.
7. Delivery address
- Please check your delivery address at checkout. We can change it only before your order ships, so contact us as soon as possible.
- If a parcel comes back because the address was wrong or incomplete, we will ask you to pay the cost of sending it again.
8. Receiving your order
- The courier may ask for a signature. If no one is available, the courier may leave a notice or, where you have agreed, leave the parcel at your door.
- Risk in the parcel passes to you once it is delivered to the address you gave.
- If the outer parcel looks damaged or opened, refuse it or ask the courier to note the damage, and tell us straight away.
- Report any damage, wrong item or missing item within 48 hours of delivery, as set out in our Returns and Refunds Policy.
9. Delays outside our control
We are not responsible for delays caused by events outside our reasonable control, such as customs holds, strikes, severe weather or courier disruption. We will keep you updated and help where we can.
10. Contact us
Email contact@modishus.com or WhatsApp +65 9049 1184.