Refund policy

Last updated: 7 October 2026

This policy applies to orders placed on modishus.com, operated by Luxe Achats Pte Ltd (UEN 202015623N), trading as Modish ("Modish", "we", "us"). It forms part of our Terms of Service.

Our authenticity guarantee

Every piece we sell is new and 100% authentic, sourced from authorised boutiques, retailers and distributors. If an item you bought from us is found not to be authentic, we refund everything you paid for it. Because each piece is sourced for your order, we don't accept change-of-mind returns. If something is wrong with what we deliver, we put it right.

1. Change of mind

We don't accept returns, exchanges or refunds for change of mind, including size, fit, colour preference or style. Please check the size guide and product details before you order, or message us on WhatsApp for help with sizing.

2. What we cover

We cover orders that arrive:

  • damaged or faulty;
  • as the wrong item, size or colour compared with your order confirmation; or
  • with an item missing.

Not covered: wear, use or damage after delivery; natural features of the materials and normal finishing, such as variations in leather grain; and small colour differences between photos and the item.

3. Wrong size delivered

If we send a different size from the one in your order confirmation, tell us within 48 hours of delivery. We collect it at no cost and send the right size. If the right size is sold out, you choose a full refund or store credit. We don't exchange sizes for fit, so please check the size guide before you order.

4. How to make a claim

Email contact@modishus.com or WhatsApp +65 9049 1184 within 48 hours of delivery with:

  • your order number;
  • clear photos of the item, the problem, its labels and the packaging; and
  • your unboxing video, if you recorded one.

We recommend filming your unboxing: a continuous video that starts with the sealed parcel helps us approve claims fastest. If you find a defect later, contact us as soon as you notice it.

5. Conditions

To be accepted, the item must be unused and in the condition it was delivered, with all original tags, labels, packaging, dust bag, box and cards. It must match what we sent, including any serial number.

6. What happens next

  • We reply to your claim within 2 business days.
  • If the problem is our error, we arrange collection at no cost to you.
  • Once we receive the item, you choose a replacement (or a repair, for a fault), a refund to your original payment method, or store credit of the same value. If a replacement isn't available, for example the right size is sold out, you choose a full refund or store credit.
  • If the item we receive doesn't meet section 5, we explain why and send it back to you.

7. Refunds

  • We process refunds within 10 business days of receiving the returned item. Your bank or card issuer may take a further 5–10 business days to show it.
  • For returns due to our error, we refund the item price and the delivery charge. We also reimburse import duties and taxes you paid on delivery, on receipt of the carrier's invoice.
  • If you paid with Atome or ShopBack PayLater, the refund goes to the provider, which adjusts your instalments.
  • Any part of the order paid with store credit is returned as store credit, and a discount code is reinstated if it is still valid.

8. Authenticity guarantee claims

If you believe an item is not authentic, contact us with your order number and your reason, such as a written opinion from the brand or a recognised authentication service. If the item is found not to be authentic, we refund everything you paid for it, including delivery and import charges. The item must be returned in the condition it was delivered.

9. Your rights under Singapore law

Nothing in this policy limits your rights under Singapore law. Brand warranties, where offered, are in addition to these rights.

10. Misuse

We may refuse claims, and close accounts, where we find false claims, items that don't match what we delivered, or repeated claims that aren't genuine. This never affects genuine claims.

11. If you're not satisfied

Contact us first and we will try to resolve it. If we can't, you can contact the Consumers Association of Singapore (CASE) for mediation, or file a claim with the Small Claims Tribunals.

12. Contact us

Email contact@modishus.com or WhatsApp +65 9049 1184.